Refund policy

We value our customers and want you to be satisfied with your purchase.

Please inspect your order as soon as possible after receiving it.

If you are not satisfied with the item and it is not faulty, you may return it in its original condition (as sold) and in the original packaging no later than 14 business days from the date of receipt. Return shipping costs are your responsibility. We will issue a full refund within 7 days of receiving the returned item. Refunds will be processed using the same payment method that was used for the purchase.

Before returning an item, please contact us at ukr.ekoline@gmail.com — we will guide you through our simple return process.

Our return policy complies with the European Directive on Distance Selling.